Last Updated: 12/03/2025
Thank you for shopping with Softeez! This Shipping Policy explains how and when your order will be processed, shipped, and delivered.
Order Processing Times
- Orders are processed Monday–Friday (excluding holidays).
- Standard processing time: 1–3 business days.
- During high-volume seasons, processing may extend to 3–5 business days.
- A shipping confirmation email with tracking will be sent as soon as your order ships.
Shipping Options & Delivery Estimates
We currently ship throughout the United States.
Standard Shipping
- Delivery Time: 3–7 business days
- Carrier: USPS, UPS, or FedEx
Expedited Shipping
- Delivery Time: 2–3 business days
- Cost: Displayed at checkout
Priority / Express Shipping
- Delivery Time: 1–2 business days
- Cost: Displayed at checkout
Note: Delivery estimates are provided by carriers and not guaranteed. Weather, holidays, and carrier delays may impact delivery times.
Tracking Your Order
Once your order ships, you will receive an email containing:
- Tracking number
- Carrier information
- Link to track your package online
Tracking may take up to 24 hours to update after a label is created.
Address Accuracy
Please ensure your shipping address is correct at checkout.
- Softeez is not responsible for orders shipped to incorrectly entered addresses.
- If you need to update your address, email hello@softeez.com immediately.
- Once an order has shipped, we cannot make changes.
Lost, Delayed, or Stolen Packages
Lost Packages
A package is considered lost if:
- No tracking activity for 7+ business days, or
- The carrier confirms it is lost
We will:
- Reship your order for free, or
-
Offer a refund or store credit
Delayed Packages
Carrier delays are outside our control, but we will assist you in tracking your package.
Stolen Packages (Marked Delivered, Not Received)
If your order shows “Delivered” but you did not receive it:
- Verify the address on file
- Check mailbox, porch, and with neighbors
- Contact the carrier for proof of delivery
- Then email us at hello@softeez.com
We will help investigate. Replacements for stolen packages may be offered on a case-by-case basis.
Damaged Items
If your item arrives damaged:
- Email hello@softeez.com within 7 days
- Include your order number and clear photos
We will replace the item or issue a refund.
Incorrect or Missing Items
If you received the wrong item or something is missing:
- Contact us within 7 days of delivery
- Include your order number and photos
We will send the correct item immediately at no cost.
Returns & Exchanges
We want you to love your Softeez purchase! If something isn’t right, you can return it within 30 days of delivery.
Refunds
Refunds are issued to your original payment method once the item is received and inspected.
Shipping fees are non-refundable.
Exchanges
Exchanges are processed after we receive the original item. If the requested item is out of stock, we’ll issue a refund or store credit.
Damaged / Wrong Items
Contact us within 7 days with photos. We’ll replace it at no cost.
Contact Us
If you have any questions regarding your shipment:
📧 hello@softeez.com
We’re here to help!
